Refund Policy

1. 30-Day Free Trial

Both Solo and Team plans are available with a 30-day free trial. No credit card is required to start the trial. During the trial period:

• No payment is collected and no payment method is required to begin.
• You have full access to all features included in your selected plan.
• You may cancel the trial at any time before it ends, and no charges will be applied.
• If you do not cancel before the trial ends, your subscription will automatically begin and you will be prompted to add a payment method to continue service.

Anti-Abuse: The free trial is limited to one trial per user. Creating multiple accounts or using other means to extend the trial period beyond 30 days is prohibited and may result in immediate account termination.

How to cancel your trial: Log in to your ZettaSend account, go to your Dashboard, click "Manage Your Subscription," and cancel before the trial ends.

2. EU Right of Withdrawal

Under Article 16(m) of Directive 2011/83/EU on consumer rights, as implemented in Hungary by Government Decree 45/2014 (II.26.), consumers have a 14-day right of withdrawal for distance and off-premises contracts.

However, this right does not apply to the supply of digital content which is not supplied on a tangible medium, where the performance has begun with the consumer's prior express consent and acknowledgment that they thereby lose their right of withdrawal.

By completing checkout and accessing or downloading the ZettaSend Software, you:

• Expressly consent to the immediate performance of the contract.
• Acknowledge that you thereby lose your 14-day right of withdrawal.

This waiver applies once the download or access has begun, in accordance with Article 16(m) of Directive 2011/83/EU and Section 30(1) point b) of Government Decree 45/2014 (II.26.).

3. Subscription Refunds

After your subscription has begun:

• Cancellation stops future billing. Your subscription remains active until the end of the current billing period (monthly or annual).
• No partial refunds are issued for unused time within the current billing period. This is standard practice for SaaS subscriptions and is in accordance with the terms agreed to at checkout.
• Downgrading from Team to Solo takes effect at the next billing cycle. No refund is issued for the difference in plan pricing for the current period.
• Seat reductions on the Team plan take effect at the next billing cycle.

4. Technical Issues and Discretionary Refunds

If you experience significant technical issues that prevent you from using the Software as intended, and our support team is unable to resolve the issue within a reasonable time, you may request a discretionary refund by contacting us at:

Please include your account email, a description of the technical issue, and any relevant error messages. Each request will be reviewed on a case-by-case basis. We are committed to fair and reasonable resolution of all support requests.

5. How to Cancel

To cancel your subscription or trial:

• Log in to your ZettaSend account at zettasend.com.
• Navigate to your Dashboard.
• Click "Manage Your Subscription" to access the Stripe Customer Portal.
• Cancel your subscription from the portal.

If you are unable to access your account, contact us at [email protected] and we will assist you with cancellation.

6. Chargebacks

We encourage you to contact us at [email protected] before initiating a chargeback. We are committed to resolving all issues promptly and fairly. Initiating a chargeback without first attempting to resolve the issue with us may result in account suspension.

7. Contact

For any questions about this Refund Policy, please contact us at: